Terms & Conditions
Welcome to MAHLABA Son of the Soil Pty Ltd. By accessing or purchasing from our website, you agree to the terms and conditions outlined below.
Our brand is committed to providing quality products, professional service, and a trusted customer experience through mahlabasonofthesoil.co.za
Orders & Payments
Full payment must be received before orders are processed.
Orders are confirmed once payment reflects successfully.
MAHLABA Son of the Soil Pty Ltd reserves the right to cancel orders due to stock unavailability, incorrect pricing, or suspicious activity.
Processing & Delivery
Orders are processed within 1–3 business days after payment confirmation.
Delivery may take approximately 2–7 business days depending on your location within South Africa.
Delays caused by couriers, public holidays, or unforeseen circumstances are beyond our control.
Product Usage
Products should be used according to instructions provided.
Customers are encouraged to perform a patch test before full use. Discontinue use if irritation occurs.
Results may vary depending on individual use and consistency.
Refund & Return Policy
At MAHLABA Son of the Soil Pty Ltd, customer satisfaction is important to us. Due to hygiene and safety regulations, certain products cannot be returned once opened or used.
Returns
Returns are only accepted within 48 hours of receiving your order if:
The incorrect item was delivered
The item arrived damaged
The product is defective
To request a return, customers must provide:
Order number
Clear photographs of the product
Reason for return
Non-Refundable Items
We do not accept returns or refunds for:
Opened or used products
Customised products
Sale or promotional items
Refund Processing
Approved refunds may take 5–10 business days to reflect depending on your bank or payment provider.
Cancellation Policy
Orders may be cancelled within 12 hours of payment if processing has not yet started.
Once an order has been processed or dispatched, cancellations will no longer be possible.
Customers requesting cancellations should contact us immediately.
Privacy Policy
MAHLABA Son of the Soil Pty Ltd respects and protects customer privacy.
Personal information collected on our website is used only for:
Order processing
Deliveries
Customer communication
Payment verification
We do not sell or distribute customer information to third parties unless required for order fulfilment or legal purposes.
Contact Information
MAHLABA Son of the Soil Pty Ltd
📍 Pretoria North, South Africa
📞 079 329 8241
📧 mahlabasonofthesoil@gmail.com
🌐 mahlabasonofthesoil.co.za